Terms and Conditions
Spike Island the trading name of Spike Island Artspace Ltd. Spike Island (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on www.spikeisland.org.uk ('our site’)
Acceptance of terms
By continuing to use this website, you are agreeing to the following conditions of use:
Spike Island makes every effort to keep the content on this website timely and correct. It is for general information and use only, and it is subject to change without notice. Spike Island accepts no responsibility for loss or damage that occurs as a result of using this website and the information provided on it.
This website may contain links to external websites that are provided for your convenience to provide further information. They do not signify that Spike Island endorses these websites, and we have no responsibility for their content.
All materials on this website, including the design, text and images, are copyrighted by or licensed to Spike Island. Reproduction is prohibited without prior written consent – please contact email@example.com to request permission.
This privacy notice tells you what to expect when Spike Island Artspace Limited (“Spike Island” or “we”) collects, uses and protects your personal information.
This policy applies to information we collect from you and referred to in this Privacy Notice:
We will collect, hold and process the following data about you:
- Information you give us. This is information about you that you give us when you visit our website www.spikeisland.org.uk (our site) by browsing our site, filling in forms on our site, or by corresponding with us by e-mail or otherwise. The information you give us may include your name, postal address, e-mail address, phone number (including mobile phone), your feedback and questionnaire responses, a log of our communications with you via telephone, email, post or otherwise, your browsing activities and, when you place an order with us, your payment card information.
- CCTV: We use CCTV to record images in our gallery and studios used by members of the public and tenants, for the purposes of public safety and the prevention and detection of crime. We will only disclose CCTV images to third parties for the purposes as stated above of public safety and the prevention and detection of crime. CCTV images will not be released to the media for entertainment purposes or placed on the internet. You have the right to see CCTV images of yourself and be provided with a copy; please see ‘access to your information’ on how to make a request.
Uses made of the information
We use information held about you in the following ways:
- To provide the service, goods or information that you request from us
- To promote the services, programme and activity we offer
- To notify you of changes to the services, programme and activity we offer
- To contact you to respond to your queries (if you email us with a question, for example)
- To contact you to ask you to respond to surveys and questionnaires and prepare statistical anyalsis
- For administration purposes e.g. to administer donations
- To comply with legal or regulatory requirements
- To support and manage our employees
- As part of our efforts to keep our site safe and secure
- To further our charitable aims, including (if you have consented to these) fundraising activities
We may hold and analyse your data in order to improve our understanding of our target audiences and of our supporters. This is so we can offer you the most appropriate access to our exhibitions, public programme and report to key funders such as Arts Council England and Bristol City Council. This information is kept under review to ensure we are able to use the latest technologies to improve and personalise our services.
If you have agreed that we may contact you for marketing purposes, we may send you emails and other communications with news and information about Spike Island that we feel may be of interest to you, such as exhibitions and about our other events, activities, products and services.
Job applicants and volunteers
If you apply to work at Spike Island, we will use the information you supply to us to process your application and to monitor recruitment statistics. We may disclose personal information to a third party, for example where we want to take up a reference or obtain a check from the Disclosure and Barring Service, and where appropriate we will let you know first.
Legal Basis for Processing Information
Our legal basis for processing this information is in order to:
- Pursue our legitimate interests, except where such interests are overrideen by the interests, rights or freedoms of the data subject and
- Comply with legal and regulartory requirements.
By reading this you understand that our processing of your personal data is for the purposes set out above. You also confirm that you are entitled to disclose information about or provided by any third party.
Spike Island is the data controller for all data we collect and store. We collect personal information through a number of different ways when you choose to interact with us, all of which are subject to strict data security processes to ensure your personal information is kept safe at all times.
In addition we use the following data processors to enable us to collect, process and securely store the data we obtain.
- We use Eventbrite to process all ticket bookings and donations
- We use Mailchimp to manage our email communications
- We use Capsule CRM to store and manage personal information
Disclosure of your information
The personal data you give Spike Island is held securely and, unless otherwise stated, will never be passed on to third parties. We may outsource functions, such as the use of marketing apps including Eventbrite, and those third party processors will be responsible for the safe and confidential processing of personal data on our behalf. We may also disclose personal information where permitted by law or where we are under a duty (including for crime and fraud prevention).
When you visit our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our site.
The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area (EEA). It may also be processed by our service providers operating outside of the EEA.
We take steps to ensure that in the event that your information is transferred outside of the EEA by our services providers, appropriate measurers and controls are in place to protect that information in accordance with applicable data protection laws and regulations.
Your rights and access to your information
You can unsubscribe from communications at any time by clicking on the link at the bottom of any e-mail newsletter we have sent to you or by contacting us at firstname.lastname@example.org.
You have the right to ask for access to your data and where data is found to be inaccurate to have that data corrected. In certain circumstances you have the right to have data held about you erased, or the use of it restricted. You may be able to object to processing, and may also have the right to have your data transferred to another data controller.
You have the right to have any inaccurate information corrected. You also have a right of complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you think we have not dealt with your information in a proper manner.
You can ask to see what information we hold about you and have access to it. You can do this by contacting Spike Island Communications Manager by e-mail: email@example.com.
Changes to our privacy notice
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to firstname.lastname@example.org uk.
Spike Island shop:
Terms and conditions
These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Spike Island reserves the right to update its terms and conditions from time to time.
All prices are stated in British pounds. Please note you are responsible for complying with local tax laws.
Spike Island reserves the right to change Product prices and information without prior notice. All Products are subject to availability.
Spike Island uses PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us.
Your contract with us
After placing an order, you will receive an e-mail from PayPal acknowledging your payment. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Spike Island has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer's monitor settings.
Spike Island aims to dispatch all orders within 5 working days from when you place your order. We use Royal Mail’s first class service for orders of Books and Gifts, and Parcelforce for orders of Editions.
If you have not received your delivery within 10 working days (or 20 working days for international orders), please contact us on email@example.com.
Please note that the payment of any import duties and taxes is your responsibility.
Risk and ownership
The Products will be at your risk from the time of delivery.
Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.
Your right to cancel
We want you to be happy with your Products from Spike Island. If you are not entirely happy please notify us within 7 days from the date of delivery in writing at firstname.lastname@example.org or Spike Island, 133 Cumberland Road, Bristol BS1 6UX, UK.
Please return your unwanted Products for a refund within 10 working days from the day you received the Products. The Products must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit.
We will examine the returned Product and will notify you of your refund via e-mail 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Every Spike Island Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact us on email@example.com within 48 hours from receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit.
If you return a defective Product to us:
(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or
(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Data protection and confidentiality
Personal information supplied to us is confidential and will never be made available to a third party.
We use PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Spike Island at firstname.lastname@example.org or Spike Island, 133 Cumberland Road, Bristol BS1 6UX, UK.
We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
As a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new” in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
General contact details
You can contact Spike Island by emailing email@example.com or calling +44 (0)117 929 2266 between 9am and 5pm Monday to Friday. You can also write to us at Spike Island, 133 Cumberland Road, Bristol BS1 6UX UK.
· Information you give us. This is information about you that you give us when you visit our website www.spikeisland.org.uk (our site) by browsing our site, filling in forms on our site, or by corresponding with us by e-mail or otherwise. The information you give us may include your name, postal address, e-mail address, phone number (including mobile phone), your feedback and questionnaire responses, a log of our communications with you via telephone, email, post or otherwise, your browsing activities and, when you place an order with us, your payment card information.