Spike Island

Terms and Conditions

Legal entity 

Spike Island the trading name of Spike Island Artspace Ltd.  Spike Island (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on www.spikeisland.org.uk ('our site’)

Acceptance of terms

By continuing to use this website, you are agreeing to the following conditions of use:

Spike Island makes every effort to keep the content on this website timely and correct. It is for general information and use only, and it is subject to change without notice. Spike Island accepts no responsibility for loss or damage that occurs as a result of using this website and the information provided on it.

This website may contain links to external websites that are provided for your convenience to provide further information. They do not signify that Spike Island endorses these websites, and we have no responsibility for their content.

All materials on this website, including the design, text and images, are copyrighted by or licensed to Spike Island. Reproduction is prohibited without prior written consent – please contact admin@spikeisland.org.uk to request permission.

Privacy notice

This privacy notice tells you what to expect when Spike Island Artspace Limited (“Spike Island” or “we”) collects personal information.

It applies to information we collect from you:

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us when you visit our website www.spikeisland.org.uk (our site) by browsing our site, filling in forms on our site, or by corresponding with us by e-mail or otherwise. The information you give us may include your name, postal address, e-mail address, phone number (including mobile phone), your feedback and questionnaire responses, your browsing activities and, when you place an order with us, your payment card information. 
  • CCTV: We use CCTV to record images in our gallery and studios used by members of the public and tenants, for the purposes of public safety and the prevention and detection of crime. We will only disclose CCTV images to third parties for the purposes as stated above of public safety and the prevention and detection of crime. CCTV images will not be released to the media for entertainment purposes or placed on the internet. You have the right to see CCTV images of yourself and be provided with a copy; please see ‘access to your information’ on how to make a request.

Uses made of the information

We use information held about you in the following ways:

• to provide the service, goods or information that you request from us
• contact you to respond to your queries (if you email us with a question, for example)
• for administration purposes e.g. to administer donations
• to contact you to ask you to respond to surveys and questionnaires
• as part of our efforts to keep our site safe and secure
• to further our charitable aims, including (if you have consented to these) fundraising activities

We may also hold and analyse your data in order to improve our understanding of our target audiences and of our supporters. This is so we can offer you the most appropriate access to our exhibitions, public programme and report to key funders such as Arts Council England and Bristol City Council. This information is kept under review to ensure we are able to use the latest technologies to improve and personalise our services.

If you have agreed that we may contact you for marketing purposes, we may send you emails and other communications with news and information about Spike Island that we feel may be of interest to you, such as exhibitions and about our other events, activities, products and services.

Job applicants and volunteers

If you apply to work at Spike Island, we will use the information you supply to us to process your application and to monitor recruitment statistics. We may disclose personal information to a third party, for example where we want to take up a reference or obtain a check from the Disclosure and Barring Service, and where appropriate we will let you know first.

Disclosure of your information

The personal data you give Spike Island is held securely and, unless otherwise stated, will never be passed on to third parties. We may outsource functions, such as the use of marketing apps including Eventbrite, and those third party processors will be responsible for the safe and confidential processing of personal data on our behalf. We may also disclose personal information where permitted by law or where we are under a duty (including for crime and fraud prevention).

When you visit our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our site.

Use of Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can read more about how we use cookies on our website in our Cookie Policy.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you or by contacting us at admin@spikeisland.org.uk.

Access to your information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to jane.faram@spikeisland.org uk.

Spike Island shop:
Terms and conditions

These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Spike Island reserves the right to update its terms and conditions from time to time.

Pricing

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. 

Spike Island reserves the right to change Product prices and information without prior notice. All Products are subject to availability.

Payment

Spike Island uses PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us. 

Your contract with us

After placing an order, you will receive an e-mail from PayPal acknowledging your payment.  Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation. 

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Product information

Spike Island has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer's monitor settings.

Shipping

Spike Island aims to dispatch all orders within 5 working days from when you place your order. We use Royal Mail’s first class service for orders of Books and Gifts, and Parcelforce for orders of Editions.

If you have not received your delivery within 10 working days (or 20 working days for international orders), please contact us on admin@spikeisland.org.uk.

Please note that the payment of any import duties and taxes is your responsibility.

Risk and ownership

The Products will be at your risk from the time of delivery.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Your right to cancel

We want you to be happy with your Products from Spike Island. If you are not entirely happy please notify us within 7 days from the date of delivery in writing at admin@spikeisland.org.uk or Spike Island, 133 Cumberland Road, Bristol BS1 6UX, UK.

Please return your unwanted Products for a refund within 10 working days from the day you received the Products. The Products must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit.

We will examine the returned Product and will notify you of your refund via e-mail 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged products

Every Spike Island Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact us on admin@spikeisland.org.uk within 48 hours from receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit.

If you return a defective Product to us:

(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Data protection and confidentiality

Personal information supplied to us is confidential and will never be made available to a third party.

We use PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to Spike Island at admin@spikeisland.org.uk or Spike Island, 133 Cumberland Road, Bristol BS1 6UX, UK.

We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or 3 days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Consumer rights

As a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new” in a saleable condition, at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.

Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

General contact details

You can contact Spike Island by emailing admin@spikeisland.org.uk or calling +44 (0)117 929 2266 between 9am and 5pm Monday to Friday. You can also write to us at Spike Island, 133 Cumberland Road, Bristol BS1 6UX UK.